PTIVACY POLICY

1. Information We Collect

When you create an account, purchase access, or use our services, we may collect the following information:

• Full name
• Email address
• Encrypted account password
• Payment information processed securely through Stripe
• Purchase and transaction history
• Exam-preparation progress and performance data
• Device, browser, and operating-system information
• Internet Protocol address
• Website activity and usage analytics
• Cookies and similar technologies

eTutoringLab does not store your complete credit or debit card information.

2. How We Use Your Information

We may use your information to:

• Create, maintain, and manage your account
• Process payments and confirm purchases
• Provide access to purchased exam-preparation programs
• Track study progress and performance
• Generate scores, reports, and performance insights
• Improve our website, services, and user experience
• Respond to customer-service and technical-support requests
• Send account, payment, and access-related notifications
• Maintain security and help prevent fraud or misuse
• Comply with applicable legal obligations

3. Payment Processing

Payments are processed securely by Stripe. Payment information is submitted directly to Stripe and handled according to Stripe's own privacy, security, and payment-processing policies.

eTutoringLab does not receive or store your complete payment card number.

4. Study and Performance Data

When you use an exam-preparation program, we may collect information about your study activity, including:

• Practice Review scores and responses
• Exam Simulator results
• Performance reports
• Progress by content area
• Completed attempts and study activity

This information is used to provide scores, explanations, progress tracking, and performance feedback, and to improve the quality of our services.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep users signed in
• Remember account and website preferences
• Maintain shopping-cart and checkout functionality
• Improve website performance and functionality
• Analyze website traffic and usage
• Support security and fraud-prevention measures

You may disable or restrict cookies through your browser settings. However, some website or account features may not function properly without cookies.

6. How We Share Information

We do not sell or rent your personal information. We may share limited information with trusted service providers that assist us in operating our business, such as:

• Stripe and other payment-processing providers
• Website and application hosting providers
• Email-delivery and communication providers
• Website analytics and performance services
• Security, fraud-prevention, and technical-support providers

These service providers are permitted to access information only as necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, or a valid request from a government authority, or when necessary to protect our rights, users, property, or security.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Some information may remain in backup systems or be retained when required for legal, accounting, security, or operational purposes.

9. Your Privacy Choices

Subject to applicable law, you may request to:

• Access certain personal information associated with your account
• Correct or update inaccurate account information
• Request deletion of your account and eligible personal information
• Request a copy of certain personal information
• Opt out of promotional or marketing emails

Transactional and service-related communications, including purchase confirmations, account-security messages, and access notifications, may still be sent when necessary.

To submit a privacy request, contact us at contact@etutoringlab.com .

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices, security, content, or policies of third parties.

We encourage you to review the privacy policy of each third-party website or service you visit.

11. Children's Privacy

eTutoringLab is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Individuals who are not legally able to purchase our services must have authorization and assistance from a parent or legal guardian. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

Updates become effective when posted on this page. The Last Updated date at the top of the policy will identify the most recent revision.

13. Contact Us

For questions, concerns, or privacy-related requests, contact:

• eTutoringLab
• Email: contact@etutoringlab.com
• Website: www.etutoringlab.com